1. Call us, submit a assistance request form, or add a service order to the shopping cart.
  2. Get your flat rate instantly.
  3. A representative will email the client a free shipping label that they have to use to ship in their media.
  4. Shipping in the media. All drives must be wrapped in sturdy material such as anti static bags and wrapped in bubble wrap. Do not use pack peanuts it creates static that can harm your device.
  5. Clients will receive a free diagnostic report, this will let them know what is wrong with their device and the expected time frame.
  6. At this point you will authorize us to continue with the recovery.
  7. If the client does not agree with the quote price they will have to pay shipping and handling fee for returning the media $24.00 per drive.
  8. Transferring data to a new device: Client can ship us their own media to transfer their data; or one may be purchased directly from HardDriveDataRescue. Your representative will provide you with the necessary transfer media capacity once your data is recovered. We will recommend disk type and size.
  9. Shipment After a successful recovery: Our shipping department will ship the clients data using ground shipping on all standard cases. If a client needs their data faster they can upgrade with their service representative.
  10. HardDriveDataRescue will hold hold clients recovered data on file for 30 days.